What if our most intimate items were made as beautiful as the ones we displayed with the most pride?
That's the question that defines what we do at LELO!
Founded in 2003 and with the 20 years milestone of producing the world's most refined, most luxurious, and most iconic pleasure objects, LELO has established a heritage based on quality and unexpected innovation and is entirely different from everything and everyone else. Along with sister-brand INTIMINA, LELO has offices in every major global market, from Shanghai to San Jose.
KEY RESPONSIBILITIES
Responding to customers inquiries in English
Attending to customers emails and warranty claims in English
Verifying and approving/canceling online orders
Editing orders according to customers and/or logistics department requests
Verifying the data synchronization between the digital content management platform and the operating system
Creating orders
Requesting/providing information from/to the delivery companies/logistics department/customers to complete problematic deliveries
PERIOD
From mid October until mid January 2026, with the possibility to prolong the assignment if the workload will require it.
WORKING HOURS
8:00 AM to 4:00 PM or 4:00 PM to 12:00 AM.
REQUIREMENTS
Excellent knowledge of written and spoken English
Proficient in Google Workspace, Excel, and e-mail
Excellent written and spoken communication skills
Problem-solving capabilities and flexibility to adapt to the department rhythm
Attention to details and accountability
Good organizational and planning skills
Ability to effectively learn and acquire new knowledge and skills
Ability to share knowledge and work in a strong team-oriented environment
Passion for Customer Care: the will to go above and beyond to provide an amazing service that makes our customers happy
Knowledge of an additional language is appreciated, but not a must
Experience in Customer Care is an advantage, but not a must
WHY LELO
You will be part of a flexible, fun and supportive Customer Care team
You will work for a global intimate lifestyle brand that is the leader of its industry
You will be encouraged to bring fresh ideas to the table
You will become part of a highly skilled and experienced international team
You will profit from a creative, knowledge-sharing and stimulating environment
You will have the possibility to grow in an international environment
If we raised your interest and you think you might be a perfect match for our company, send your CV in English.
Please note that only shortlisted candidates will be contacted. All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.