CRM System Administrator

Zagreb, Croatia


CRM System Administrator (m/f)


JOB SUMMARY:

The CRM System Administrator will work as part of the skilled and passionate LELO CRM Team delivering business solutions that enable the global customer care, sales and marketing teams.

The position’s primary role will be to leverage our platform to solve business problems.


JOB RESPONSIBILITIES:

  • Work with CRM administration team to enhance existing functionality, deliver new features, and improve user experience and efficiencies
  • Develop reports and dashboards
  • Develop technical as well as process based solutions addressing business needs
  • Engage in integration projects
  • Work to improve data quality within the CRM team for business development
  • Develop best practices/solutions
  • Interface with different business and technical teams throughout the organisation
  • Document business processes and needs
  • Drive a variety of different projects


QUALIFICATIONS:

  • Strong written and verbal communication skills
  • Familiarity with various CRM solutions is a plus
  • Deeper understanding of database concepts
  • Worked with data analysis tools and algorithms
  • Project management experience is preferred
  • Proven customer service orientation combined with the ability to work well with others, in the office and out
  • Creativity, initiative, excitement about the possibilities of the CRM
  • Strong spreadsheet skills
  • Excellent business analysis and problem solving skills
  • Excellent interpersonal skills
  • Ability to work with people of varying technical skills
  • Previous experience in an end-user technical support role
  • Quick, analytical thinker
  • Ability to effectively communicate complex concepts


EDUCATION: 

Bachelor’s or Master’s Degree in: 

  • Management Information Systems 
  • Computer Science 
  • Engineering 
  • Other related technical fields 


WHY LELO

  • You will work for a global beauty and well-being brand that is the fastest growing in its industry
  • You will be encouraged to bring fresh ideas to the table and experiment daily
  • You will become part of a highly skilled and experienced international team
  • You will profit from a creative, knowledge-sharing and stimulating environment
  • You will have the possibility to grow and have the opportunity to take the most optimal roles and responsibilities in a fast-growing environment

If we raised your interest and you think you might be a perfect match for our company, send your CV and motivation letter in English.

Please note that only shortlisted candidates will be contacted. All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.


LOCATION: Zagreb 



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